We are in the midst of a very hot summer month and I have a great suggestion for keeping cool. We are offering a significant reduction in our subscription price. Take advantage and sign up your entire team at % off. Once subscriptions are in place, set up team meetings and use our various articles to lead discussion groups on your center’s processes.
This month, it could be Tiffany’s article on WFM and forecasting. What about https://lastdatabase.com/ using Kathleen’s article on developing a strategic game plan. Examine the ideas presented by Mike and Neal to examine your training and coaching programs. Okay, maybe my idea for staying cool is a bit of a reach (although your meetings would probably be inside in the air conditioning!!) but I think the idea has great merit in generating discussions with your staff for enhancing and upgrading your existing ways of doing things.
Use promo code SUMMER for the discount. Please enjoy our August issue! Stay cool. FEATURE Taking WFM to the Cloud By Brendan Read TrialCard gained efficiencies, met challenges. IDIOM INSIGHTS Contact Center Leadership By Kathleen M. Peterson Developing a Strategic Game Plan. COACHING Tips for Effective Coaching By Mike Aoki How leaders can leverage it to improve agent performance and the CX.